Data protection

Data protection

1 Introduction

Below we will inform you, among other things, about who is responsible for processing your data, what data we collect in connection with visiting our website and using our services, for what purposes we process this data and to whom we may pass this data on. We will also inform you about the duration of the processing of your data, the legal basis for the processing (if such processing is necessary) and what rights you have with regard to the processing of your data. This data protection declaration applies to all of your data that we already have or that we will have in the future. Please note that we may adjust the privacy policy from time to time. The current version published on our website applies.


Personal data refers to all information that relates to a specific or identifiable person (hereinafter “personal data”). This includes in particular information such as name, address, telephone number, email address, and possibly also IP addresses and device IDs. In this data protection declaration, the general term data includes not only personal data but also non-personal and anonymized data. Processing means any handling of data, regardless of the means and procedures used, in particular the collection, storage, use, reworking, disclosure, archiving or deletion of data (hereinafter “processing”).


If you provide us with personal data of other people, please ensure that they are aware of this data protection declaration and only share their personal data with us if you are entitled to do so under applicable data protection law.


2. Name and address of the person responsible

The person responsible for data processing in accordance with this data protection declaration is:

perlen reinigungen GmbH
Birkenstrasse 37, Rotkreuz, 6343, Switzerland
info@perzug.ch


3. Categories of processed data

We collect certain data when you visit our website, use our services and contact us. In principle, we collect this data directly from you. The personal data we process may include the following data:


    Data that is collected or disclosed when you visit our website or use our services. This includes, among other things, the IP and MAC address or device ID of the device used, cookies, pages you have accessed and search terms entered, entries in dialog boxes, ratings, time and duration of visits, clicks, referent/exit URL, Information on the time of use, the browser and device type as well as the operating system and Internet service provider used, the amount of data transferred. Data that is exchanged in or in relation to contact with us, e.g. communication by letter, telephone, email, contact form, etc. (in particular name, contact details, gender, marital status, date of birth, job title, photo, employees, language, Payment information).Data that is disclosed when registering for a newsletter or for file downloads (e.g. software) (in particular email address and name).Data that is provided as part of the creation of a customer account for online shopping and in connection with this communicated with the orders placed (in particular user name, password, selected payment method and delivery address). Data regarding offers and concluded contracts (e.g. contract date, type, content, product, parties, term, value, adjustments, details for payment, contact details, contact persons, billing and correspondence addresses, customer feedback, terminations, disputes, etc.). Data that is disclosed as part of the comment function (in particular e-mail address, the user name you have chosen, if you do not post anonymously, as well as your IP address).Data that you disclose when participating in competitions, surveys and the like.


The above data does not always represent personal data. As a rule, we cannot assign data that arises when using our services without registering (e.g. for a newsletter or online shop) to a specific person. However, in individual cases this may be possible in combination with other data.

We would like to draw your attention to the fact that the information provided in connection with the use of the contact form or the comment function may include particularly sensitive data (such as health data) and that you provided this to us voluntarily.



4. Processing Purposes

We will process personal data to the extent permitted by applicable law, in particular for the following purposes:


    Initiation, conclusion, fulfillment and processing of contracts; offering, further development and improvement of our offers, new development of services, operation, maintenance, optimization and ensuring the security of our services and infrastructure; administration of users of our services, identity checks, logins and other authentications; Maintaining, administering and developing our customer relationships, communicating with customers and third parties, promotions, advertising and marketing, offering tailored services and relevant content; quality control, compiling statistics; compliance with legal and regulatory obligations and internal rules, law enforcement, civil, administrative and criminal proceedings, complaints, combating abuse, investigating and responding to inquiries from authorities and official bodies.



5. Legal basis

We use the personal data for the above purposes on the basis of the following legal bases, to the extent this is required under applicable data protection law:


    Fulfillment of contract; Fulfillment of legal obligations; Consent given to us or third parties; Legitimate interests of us and third parties, in particular: Offer and provision of services; Advertising and marketing; Maintaining contact and communication with users; User management, identity checks, logins; Compliance with legal and regulatory obligations, law enforcement, civil, administrative and criminal proceedings, complaints, investigations and responding to requests from authorities.



6. Publication and sharing of data

We may publish and share information as follows:


Order data processor

We can commission third parties to provide certain services (e.g. in the area of IT, operation of applications, administration, shipping, etc.) and to process and store data (so-called “order data processors”). Contract data processors may have access to personal data and process it on our behalf. We oblige the processors to comply with data protection law and to only process data in the way we do it ourselves. Contract data processors who may receive personal data can be located in any country, in particular Switzerland, Germany, Israel and the USA.


Contractual partner

We may pass on data to contractual partners (e.g. sales partners, service providers, financial companies, etc.). This happens, for example, to fulfill contractual obligations, to offer certain services, for debt collection and marketing purposes, to analyze the use and operation of our services, systems and infrastructure and for payment processing. Possible recipients can also be buyers or those interested in acquiring business areas, companies or parts thereof. Contractual partners can gain access to personal data and process it for their own purposes (e.g. to fulfill the contract or fulfill their own legal obligations). You are obliged to comply with applicable data protection laws.

Contractual partners who can receive personal data can be located in any country, in particular in Switzerland, in EU and EEA countries and in the USA.


Disclosures to authorities

In certain situations, we may disclose information to authorities, officials and other third parties. We do this in cases where we are required to do so by authorities or officials or, in our opinion, are obliged to do so.



7. Retention period

We store personal data for as long as is necessary for the purpose for which we collected it. Certain personal data is also subject to legally binding retention requirements of ten or more years, which we take into account. We may also retain personal information for at least the duration of the applicable statute of limitations, which in many cases is five or ten years. We generally delete personal data that is generated in connection with the use of our services (e.g. protocols, logs, analyses, etc.) and that is not subject to such retention or limitation periods as soon as we are no longer interested in processing it. Data can be stored in anonymized form for longer periods of time. Unless expressly agreed in a contractual agreement, we are not obliged to retain data for a specific period of time.



8. Data Security

We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

9. Your rights (rights of those affected)

Every data subject has a right to information about personal data relating to them. She also has the right to request that we correct, delete and restrict personal data concerning her and to object to such processing of personal data. The exercise of such rights usually requires that the data subject can clearly prove their identity. If the processing of personal data is based on consent, the consent can be revoked by the data subject at any time. In certain cases, the data subject has the right to receive the data generated when using online services in a structured, common and machine-readable format, which enables further use and transmission. Inquiries relating to these rights should be directed to the above address. We reserve the right to restrict the rights of the person concerned within the framework of the applicable law and, for example, not to provide complete information or not to delete data. We would also like to point out that if your personal data is deleted, services will no longer be available or used in whole or in part.

Every data subject has the right to lodge a complaint with the relevant data protection authority. In the case of a controller in Switzerland, this is the Federal Data Protection and Information Commissioner. If the person responsible is in the Principality of Liechtenstein, it is the Liechtenstein Data Protection Office.


10. Cookies, web analysis and tracking tools

We use various common technologies to collect, store and evaluate data when you visit our website and use our services.

This particularly includes cookies that can be used to identify your browser or device. A cookie is a small file that is sent to your computer or automatically stored on your computer or mobile device by the web browser you are using. When you visit a service again, it can recognize your browser or device using the cookie. Cookies can store user preferences and other information. We use session cookies. These are necessary to be able to carry out the basic functionalities of the services and will be automatically deleted after using our services. We also use temporary and permanent cookies, which remain stored on your computer or mobile device for a longer period of time. The information collected using cookies enables us to improve our website and services according to customer requirements and to provide you with offers tailored to your needs.

You can block the use of cookies in your browser settings or delete them there. Please note that if cookies are not permitted, not all functions of a service may be able to be used to their full extent, and that if the cookies are deleted, any opt-out cookies you have set will also be deleted. Such opt-out cookies would then have to be reactivated when you visit the corresponding service again. Otherwise you will be recognized as a new user and your data will be recorded again.

In addition to cookies, we use web analysis and tracking tools to measure and evaluate the use of our website and services, to personalize the services and to display offers and advertising tailored to you. The usage and data protection regulations of these third parties apply to data processing using such tools, which are usually provided by third parties.



11. Integration of third-party offers

We include services and content from third parties on our websites that may enable you to interact with third parties (e.g. YouTube video or online payment via a payment service provider). For this purpose, any data provided will be forwarded to these third parties for processing and execution of the corresponding service or will be processed directly by them.

Please note that the data processing of these third parties is subject to their terms of use and data protection regulations.


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